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FAQs

I think your products are very nice, but I do not go surf the Internet frequently. Can you send me some products’ pictures and information?

A: We will send our members emails of products’ information. If you have not become our member, you can directly register on our site, which is very convenient.

What benefits can I get from this site?

A:

  1. We are a professional store of long-term retail experience.
  2. We will give you the best quality but favorable products.
  3. Various kinds of payment methods and fast-speed international transportation are available in our site.
  4. We have personalized return and exchange policy.
  5. Every product is exquisitely well made.

NOTE: we will resend you new replacement if the parcel damage or not receive ,But pls feedback the this information to lacal courier copmay which do delivery to you ,and do ask them to record and reply. it is the first important step to ask for claim online and then pls email us with pictures of broken packing. if local post office didn't do record ,we can't resend new replacement or refund
SF local number: 001 855 901 1133 (US)
UPS local number:18007827892(US)
DHL local number:1-800-225-5345 (US)/1-954-888 7000

Are all the products available on the site?

A: Recently, all the products online can be ordered. You can free choose size, color and also we accept advanced customization. If you see a picture of nice wedding dress or other kinds of dresses somewhere, you can send the picture to us. So if you can provide us with enough information, it will help a lot.

What should I do if I forget my password?

A: In order to protect our customers’ benefits, we can not see your passwords. So if you do forget your passwords, please log in register page, and click “Forget Password”, the system will automatically send your passwords by emails. Or you can log in “Forget Password” to change the passwords, and make sure your benefits.

Do you offer any super delivery since I need a dress in a hurry?

A;Yes, wepromdresses.net offer super expedited within 5 days. You will get the parcel in time.

May I take pictures from other places and can you make the dress exactly same as picture?

A:wepromdresses.net is a web that can have your dress custom made. We can make all styles of dresses, and you can send us pictures or any requests, and we will do it for you. We will do our best to make the dress and fit your body perfectly, and all the service is free.

“Design your own style” is the special service supported by wepromdresses.net shop design and product team. You can enjoy your favorite design with the lowest price and luxurious fabrics by using this unique service at wepromdresses.net. You just need to choose the pictures of the wedding dress which need us to make it for you. (Note: it will be the best if you can provide front, back and detail pictures of the dress.) Send the pictures or the link page to service@ogotobuy.com. You can write down any of your ideas in the e-mail. wepromdresses.net will review it carefully and reply you as soon as possible.

Why are your prices so low? Will it come in good quality?

A;wepromdresses.net is the distributor as well as manufacture so that we are able to offer our featured collections online in such low prices but with good qualities.

What’s the delivery time for orders?

A:Before you place the order in wepromdresses.net, you will choose the delivery time.

  1. It is free shipping to come to your home within 15 days.
  2. It will cost $15 to come to your home within 10 days.
  3. Various kinds of payment methods and fast-speed international transportation are available in our site.
  4. It will cost $30 to come to your home within 5 days.

In the event that your order can not be shipped, you will be contacted immediately by e-mails and informed the reasons for the delay.

How can I decide what size to order?

A:There is a Measuring Guide in our site, you can check and if any questions happen to you, please send e-mails to service@ogotobuy.com

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